Business Intelligence for IT
MetricEdge is business intelligence (BI) tool seeks to give CIOs and senior IT executives a tactical advantage in the business arena. Business intelligence is fundamentally concerned with transforming your organization’s operational data into an accessible store of high-value information (called a data warehouse) and distributing the right information in the right way to the right people at the right time in IT.
It delivers a full range of BI capabilities including interactive dashboards, full ad hoc, proactive intelligence and alerts, enterprise and financial reporting, real-time predictive intelligence etc.
The MetricEdge Solution for ITSM
MetricEdge delivers contextual, relevant and actionable insight to everyone in an organization which results in improving decision-making, better-informed actions, and more efficient IT processes. It provides the full gamut of BI functionality and facilitates the provision of dynamic reporting based on the ITSM processes – Incident Management, Problem Management, Change Request Management and Service Level Management etc.
MetricEdge is easy to adapt and extend. It works with existing IT environment and it serves fast time to value and low TOC and risk. You can easily deploy Business intelligence more broadly with fewer IT resources and also increases the value of existing data.
MetricEdge is built based on our years of experience in training, consulting and software implementations across the world in ITIL, COBIT, ISO 20000 and IT Management software implementations from mega vendors.
MetricEdge include prebuilt:
- Warehouse database designed for analytical processing
- Routines to extract, transform, and load (ETL) data from Oracle or MS SQL Server transactional and external data sources into target warehouse.
- Repository with business models configured to work with the prebuilt Warehouse.
- Presentation Catalog with prebuilt requests, prompts, filters, and role-based dashboards
- MetricEdge access content in the prebuilt Presentation Catalog and data in the Warehouse.
Designed With Business Users In Mind
MetricEdge is developed with business user self-sufficiency in mind; featuring business user interfaces that do not require coding, SQL or other technical skills. Report layout and design is incorporated with day to day tools like MS Word and Adobe Acrobat; new interactive dashboards can be build through simple drag and drop Web interface; and new ad-hoc analyses are built by pointing and clicking on items from a simplified, logical business model of the data. These ease-of-use capabilities enable greater business value and reduced reliance on IT for reporting and analysis needs.