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Continual Service Improvement (CSI) using Intelligence from ITSM Solutions

iWare Logic > Resources  > Webinars > Continual Service Improvement (CSI) using Intelligence from ITSM Solutions

Continual Service Improvement (CSI) aims to align and realign IT services to changing business needs by identifying and implementing improvements to the IT services that support the business processes. To manage improvement, CSI should clearly define what should be controlled and measured.CSI must be planned and scheduled as process with defined activities, inputs, outputs, roles and reporting.

Join this webinar on Thursday, 17th May, 2012

Time: 3:00 pm – 4:00 pm IST

Register Now!!

Agenda
1. Improvement Strategy
2. Define what you will measure
3. Gather the data
4. Process the data
5. Analyse the information and data
6. Present and use the information
7. Implement improvement
8. Recommendations
9. Q & A