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Case Study : Oracle eBusiness Suite Development and Support Project Industry Sector: Water Treatment , Energy Conservation, Boilers

iWare Logic > Resources  > Case Studies > Case Study : Oracle eBusiness Suite Development and Support Project Industry Sector: Water Treatment , Energy Conservation, Boilers
Client Overview
The said customer is an INR 3,000 + crore (USD 800 million) company, providing a range of engineering solutions to the energy and environment sectors.
They are headquartered in Pune, India and operate globally through 19 International offices, 12 Sales & Service offices and 4 Manufacturing facilities – three of which are in India and one in China.
Their presence spans 75 countries across Asia Pacific, Africa and the Middle East, CIS countries, Europe, USA and South America.
Tuning to the needs of the day, all our solutions are innovative, energy-efficient, environment-friendly and easy to operate. 

Solutions Suite – Innovative and Eco-friendly
Their solutions specifically focus on:
Heating equipment – using a variety of fuels, including biomass
Absorption chillers – fired by waste heat or steam
Power and captive co-generation plants
Waste heat recovery units
Waste water management systems – pre-treatment, waste water treatment and chemical conditioning of water, sewage effluent treatment and recycling
Air pollution control systems
Performance improving chemicals

The client is using following modules in Oracle Apps – Oracle Financials (GL,AP,AR,FA,CE), Oracle Inventory, Oracle Order management, oracle process manufacturing, Oracle Purchasing, Oracle Alert,
Oracle Costing, Oracle Project management. Oracle India Localization
There are 1000 + users logging in from different branches. The servers are available on 24x7x365 to the end users. iWareLogic is involved in complete AppsDBA support (on total ownership basis ON 24X7X365) which includes backup, recovery, performance tuning, Oracle System Administration, Load Balancing. Consulting in additions of new modules, new components like SSL (Secured Socket Layer), Oracle internet Directory integration. Integration with customized solution. Intergration with their China Oracle Apps Server

The client is also involved in helping in customization of reports, alerts. Email notification management through work-flows. The Team also takes care of the special DR site implemented 2000 km away from the current production site using a third party tool. Team has implemented automation including RMAN scripting.

Challenges
  • Support to Oracle Apps ERP system
  • Implementation of Best Oracle Practices
  • Support on 24x7x365 Basis
  • Support to production server for China Subsidary
  • Support to total 40 + Oracle Instances
Solution
  • Total ownership of Oracle AppsDBA support on 24x7x365 Basis
  • Excellent interaction with AppsDBA team and In house IT Team
  • Providing solution from Level 1 to Level 3 (including Helpdesk for Oracle Apps Queries)
Benefits
  • The client IT team can focus on their Core Business Requirements
  • Seamless management of 40+ add instances help in improving efficiency.
  • Integration of Different Functions like Financials, Manufacturing, Order Processing and HR
  • Security and Well defined Backup and Restoration Processes
Technology Highlights
  • Point of Sale:Oracle Apps 11.5.10.2, Developer 6i
  • Back Office and Central Office: Oracle 10g, Developer 6i, Forms Load Balancing, Web Cache enabled
  • Usage of Solaris Backup, RMAN and automation
  • DR Site 2000 Km away with Third party software
  • Integration with China and India Servers



iWareLogic Technologies offers Offshore, Remote services on Oracle eBusiness Suite Development and Support Project. This is a case-study for Energy Conservation, Boilers, handled from India