HP BAC- End User Management(EUM)
Posted by web.karma in 
HP Business Availability Center(HP BAC) is comprised of modular and integrated software components. These individual components provide best in class management capabilities and the ability to be implemented as a complete BSM solution. End User Management is one of the HPBAC application components.
End User Management is a centralized solution for monitoring applications and business services from the end-user perspective, using passive or active monitors that collect performance data for
HP Business Availability Center.
Features:
- EUM provides completes picture using real user monitoring and synthetic user monitors.
- It reduces business risks of IT failures.
- Early warnings generated before users are impacted such as email & other notification, thus minimizes support calls.
- To provide real time visibility into user’s quality of experience.
- HP EUM software enables you to proactively identify the scope of an issue, gauge the customer and business impact, and respond appropriately.
End User Monitoring can be achieved in HPBAC using following two data collectors
1- HP Business Process Monitor(HP BPM).
2- HP Real User Monitor(HP RUM).
HP Business Process Monitor
Business Process Monitor proactively monitors enterprise applications in real time, identifying performance problems before users experience them. It enables you to monitor sites from various locations, emulating the end-user experience, and so assess site performance from different client perspectives.
Features:
- Support for up to 50 different protocols along with popular protocols such as Web (HTTP/HTML),Web (Click and Script),Web services,Microsoft Remote Desktop Protocol(RDP), Citrix_ICA.
- Location based data collection- It can run the same transaction from several locations
- Active monitoring- It can alert on a problem before the user encounter it
- Support for transaction break down to help identify network related problem
- Reporting only predefine transactions.
HP Real User Monitor
HP Real User Monitor monitors both user and system initiated network traffic between client machines and servers and between servers, collecting network and server performance and availability data in real time. This enables administrators to pinpoint the cause of delays and quantify the business impact of detected performance issues related to end users.
Features:
- Real user information
- A business or application oriented Sniffer solution
- Tracking of response time and availability of all users
- Web traffic monitor
- Non-intrusive monitoring
- Passive Technology- No synthetic transaction or dummy accounts(Secure)
- One place deployment- No maintenance of agents
- Tracking of real business processes
- Server side solution
