CRM And Oracle CRM Lifecycles
Customer Relationship Management (CRM) is an essential business tool for companies to track and organize their current and prospective customers and partners. By integrating a wide range of advanced software applications to support customer interactions, CRM can provide a valuable process of improving service interactions.
ORACLE deals with extensive business processes to fulfill CRM needs. Web service Portals is a need of today’s market. To fulfill the CRM requirements Lifecycles provides different business processes. Industry oriented suite is also available to map exact requirement of organization, whereas below lifecycles includes end-to-end and complete fulfillment of CRM market need.
Campaign to Order: – Oracle Marketing, Oracle Sales and Oracle iStore
Quote to Order: – Oracle Quoting, Oracle Sales and Oracle iStore.
Order to cash: – Oracle Sales, Oracle Order Management.
Request to Resolution: – Oracle Service Request, Oracle Knowledge Base.
Oracle Teleservice, iSupport
Contract to Renewal: – Oracle Service Contract, Oracle Install base.
Dispatch To Debrief: – Oracle Field Service.
Request to Depot Repair: – Oracle Depot Repair.
Oracle’s integrated Customer Relationship Management (CRM) solution is a set of applications that give you information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture that streamlines business processes, improves data quality, and allows all your key divisions to draw from the same source of data. With Oracle CRM, your company owns the single best tool for customer success accurate information.